I drove three hours to MGM. Check-in approx. 4:45 am. Changed into a swimsuit and the pool door could not be opened with the room key. I went to the reception. Said swimming pool closed for security reasons SINCE SUNDAY! I don`t know when/if it will reopen. You`re kidding! Mid-July. Sunny. Eighties.
Closed pool?! No reviews. No signs. No, nothing. Just try your key and ask why it doesn`t work. I tried to call. No one answers. Attempted corporate headquarters in Vegas. No answer.
Shame on you MGM Springfield. SHAME ON YOU, MGM SPRINGFIELD!!! PS: It`s funny. You want my email address. But you have indicated N/A as YOUR email address! Just like your phone system. I can`t talk to anyone. No one answers. Just grind. What a way to run a business! The customer cannot be heard. I would like this matter to be followed up and only an investigation to be launched. As I worked in a casino/hotel and know the company policies to follow. On April 19, 2007, the Company announced its intention to acquire a 7.6-acre (31,000 m2) property from Concord Wilshire Partners for $130 million and a 25.8-acre (104,000 m2) property from Gordon Gaming for $444 million.
The two parcels give the company full control over the southwest corner of the Sahara and Las Vegas Boulevard intersection. Combined with the unused portions of the circus site, the company will have a 68-acre (280,000 m2) site for future development. It`s my hobby and passion! I created this website to help others find important contact information for Fortune 500 companies. This company has incompetent casino helper assistants. They can`t understand your language or anything like that. Will repeat the same thing over and over again until you leave. I`m trying to tell you that people can`t sign up at the casino. You`re losing customers. You need to fix your game I can`t even imagine how much money you`ll lose if you don`t have analytics to see where people aren`t joining your app. Simple encoding to create a registration program. Yours is broken.
I have seen it from several friends, now no one can register. Your technician refuses to switch to someone who has more skills. His name was Macky in technical support and he was very rude and dismissive. They just don`t care. So why accept the job? I will never bring my family to MGM again. This place was good. You can`t even create web pages that work successfully. With New York-New York in development, MGM Grand has taken steps to expand into several other markets. An exploratory agreement to develop two casinos on the Chinese island of Hainan was announced in August 1994, but failed.
In Darwin, Australia, a lucrative market that attracted big players from Pacific Rim countries, the company considered building a hotel, but instead purchased the Diamond Beach Hotel and Casino, renamed MGM Grand Darwin. We have stayed in several hotels and have NEVER received this kind of service. Rio, Wynn, Mandalay Bay, to name a few. My husband and I went to MGM in Maryland several times with friends and never had any problems. The Luxor is affiliated with MGM Resorts and its goal is: “We are an America-based company that focuses primarily on providing its guests with the best hospitality facilities.” My husband and I were in Vegas from February 22 to 28. Before coming to Vegas, we made reservations asking for the Pyramid King, 420 square feet, 1 bedroom king bed and ended up with a room with 2 queen beds. After entering the room we were very disappointed, my husband contacted the front desk and said we should have a king size bed and we asked for the pyramid, the person he was talking to claimed that they no longer had rooms with king beds at that time because we arrived late (midnight) which was not our fault. Our flight was delayed by 3 hours to get to Las Vegas, which shouldn`t have mattered as we paid for our accommodation in advance. All that was left to pay was the resort fees, which they claim to forgo due to the inconvenience we encountered during our stay there. The person on the phone at the front desk also told my husband that they had given us an upgrade. My husband challenged the person because there was no way this room could be better than what we had asked for based on what we had seen online, why we had chosen this hotel in the first place. My husband asked to speak to a manager, and soon after, the manager called.
My husband was looking for a pen and notepad and couldn`t find anything to write or write to. After many minutes talking to the manager about it, so call the upgrade around 1am and don`t go anywhere with him, the manager did a free 2 day stay with my husband and my husband agreed. I was totally against it because my plans were to spend time relaxing and resting in the room due to my recent health problem. A change, peace and relaxation is the reason we decided at the last minute to come to Las Vegas in the first place. Let me tell you about it, so call the upgrade room. No pen and notepad No clock No microwave No fridge No drinking water No room service (food) Only 3 small drawers and 3 hangers. When my husband asked someone why the room didn`t have these things the next day, the answer was “I`m not sure, maybe because of Covid-19”, I shook my arms and my thoughts were what an excuse. 😥 On the fourth morning, my husband continued to try to contact room service, after a few long non-stop rings on the phone, he called the reception.
Here we find out that there is no room service, he asked why this hotel does not have room service, it does not have microwave and refrigerator. He was told, “You can get a refrigerator for $25.” My husband asked why we weren`t told when we arrived, the answer was, “Well, because we have so many rooms, we can`t offer amenities like other hotels here on the Strip, and you should have asked.”